For product related complaints, please follow the below instructions.

When lodging a product complaint, we require all complaints to have the following information:

• Customer complaint form below completed with all sections filled out, this includes all production information such as the batch / work order number. If you are unsure of where to obtain this for the product you have received. Please see examples below showing where this information can be found.
• Photos / evidence to be submitted with every claim of every damaged bag or issue.